Terms and Conditions

Terms of Service

Overview

This website is operated by Charlotte Luisa. Throughout the site, the terms “we”, “us” and “our” refer to Charlotte Luisa. We offer this website, including all information, tools and services available from it, to you, the user, subject to your acceptance of these Terms of Service together with any related policies, including our Privacy Policy and Shipping & Returns Policy.

By visiting our site and/or purchasing something from us, you engage in our services and agree to be bound by these Terms of Service. If you do not agree to these terms, you must not use our website or services.

Our store is hosted on Shopify Inc, which provides the e-commerce platform that allows us to sell our products to you.

1. Online store terms

By using this site, you confirm that you are at least 18 years old, or that you have the consent of a parent or legal guardian to use this site.

You must not use our products or website for any unlawful or unauthorised purpose, or in a way that breaches any applicable UK or international law.

Any breach of these Terms may result in suspension or termination of your access to our services.

2. General conditions

We reserve the right to refuse service to anyone at any time for legitimate reasons.

Content you submit, excluding payment information, may be transferred unencrypted over various networks. Payment details are always encrypted during transmission.

You must not reproduce, copy, sell or exploit any part of the website or services without our prior written permission.

3. Product information and availability

We make every effort to ensure that product descriptions, images and prices are accurate. However, colours may vary depending on your device, and we cannot guarantee exact colour representation.

All products are subject to availability and may be withdrawn at any time. Prices may change without notice.

We do not guarantee that products will meet your expectations, except as required under UK consumer law.

4. Orders, billing and payment

We reserve the right to refuse or cancel any order, including where we suspect fraud or unauthorised activity.

You agree to provide current, complete and accurate information for all purchases and to keep your details up to date.

If we cancel or amend an order, we will attempt to notify you using the contact details provided at checkout.

5. Delivery and returns

Delivery times, costs and returns are set out in our Shipping & Returns Policy. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer legislation.

6. Optional tools and third-party services

We may provide access to third-party tools or services which we do not control. These are provided “as is” and we are not responsible for their content or functionality.

Use of third-party services is at your own risk and subject to the third party’s own terms.

7. Third-party links

Our website may include links to third-party websites. We are not responsible for the content, accuracy or practices of those websites. Any use of third-party sites is at your own risk.

8. User content

If you submit comments, feedback or other content to us, you grant us a non-exclusive, royalty-free right to use, reproduce and publish that content for business purposes.

You must not submit content that is unlawful, offensive, defamatory or infringes the rights of others.

9. Personal information

Your submission of personal information is governed by our Privacy Policy.

10. Errors and inaccuracies

We reserve the right to correct any errors, inaccuracies or omissions on the website and to cancel orders if information is incorrect, even after an order has been placed.

11. Prohibited uses

You must not misuse the website, including by introducing viruses, attempting unauthorised access, collecting data about other users, or engaging in unlawful, harmful or abusive behaviour.

12. Liability and warranties

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.

Subject to this, we are not liable for losses that were not foreseeable at the time you entered into a contract with us, or for business losses.

13. Indemnity

You agree to indemnify us against any losses, claims or expenses arising from your breach of these Terms or misuse of the website.

14. Termination

We may suspend or terminate your access to the website if you breach these Terms. Any obligations incurred before termination will continue to apply.

15. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

16. Entire agreement

These Terms, together with our policies, constitute the entire agreement between you and us regarding use of the website.

17. Governing law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

18. Changes to these terms

We may update these Terms from time to time. The current version will always be available on this page. Continued use of the website indicates acceptance of any updated terms.

19. Contact information

If you have any questions about these Terms of Service, please contact us at hello@charlotteluisa.co.uk