Privacy Policy

Charlotte Luisa Privacy Policy

This Privacy Policy explains how Charlotte Luisa collects, uses and protects your personal information when you visit or make a purchase from www.charlotteluisa.co.uk (the “Site”). We are committed to protecting your privacy and handling your data transparently and securely in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device. This includes your web browser, IP address, time zone and information about cookies installed on your device. As you browse the Site, we also collect information about the pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as Device Information.

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device or computer that often include an anonymous unique identifier. You can learn more about cookies and how to control them at www.allaboutcookies.org.

  • Log files – these track actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

  • Web beacons, tags and pixels – electronic files used to record information about how you browse the Site.

When you make, or attempt to make, a purchase through the Site, we collect certain information from you including your name, billing address, shipping address, payment information (such as card or PayPal details), email address and phone number. We refer to this as Order Information.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

Sharing your personal information

We share your Personal Information with trusted third parties who help us operate our business and deliver our services.

For example:

  • Our online store is powered by Shopify. You can read how Shopify uses your Personal Information in their privacy policy.

  • We use analytics services, such as Google Analytics, to understand how customers use the Site.

We may also share your Personal Information where required to comply with applicable laws and regulations, to respond to lawful requests for information, or to protect our rights.

International transfers

Some of our service providers are based outside the UK. Where your Personal Information is transferred outside the UK, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

Marketing and behavioural advertising

We may use your Personal Information to provide marketing communications that we believe may be of interest to you. You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

You can also opt out of certain targeted advertising services via industry opt-out portals.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to or restrict certain types of processing

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Data retention

We retain your Order Information for our records as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting or reporting requirements, unless you ask us to delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The most current version will always be available on our Site.

Contact us

If you have any questions about this Privacy Policy, your personal data, or would like to make a complaint, please contact us at:

Email: hello@charlotteluisa.co.uk

You also have the right to contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.